Our Policies

Cancellations

Your reserved time is very important to us! We understand that emergencies happen that can alter plans. In this case, we kindly request a 24 hour notice for cancellations. Cancellations not rendered within that time frame WILL incur a cancellation fee worth 25% of your scheduled service.

Repeat offenders will be blocked from scheduling and may only be serviced for same day appointments via email or phone, if we have the availability.

No Shows

No-shows will not be tolerated at Elite Professional Hair Care!

1st offense: You will be required to pay a non-refundable 50% down payment for your
next scheduled service.

2nd offense: You will be blocked from booking and only serviced at Elite’s discretion.

Reoccurring Guests

If you have re-occurring appointments, THANK YOU! However, due to our extensive ongoing wait-list, we cannot commit to your ongoing appointments after 2 cancellations in order to accommodate other potential guests.
We appreciate your understanding.

Deposits

We require a 35% deposit to secure Commercial Hair Services that require more than a 3 hr slot (ex. Bohemian braids, Knotless braids, Box braids, Lux Sew-In Extension Services, Lux Microlink Extensions etc.)

This deposit is Non-Refundable and Non-Transferrable