Our Policies

Cancellations

Your reserved time is very important to us! We understand that emergencies happen that can alter plans. In this case, we kindly request a 24 hour notice for cancellations. Cancellations not rendered within that time frame WILL incur a cancellation fee worth 25% of your scheduled service.

Repeat offenders will be blocked from scheduling and may only be serviced for same day appointments via email or phone, if we have the availability.

No Shows

No-shows will not be tolerated at Elite Professional Hair Care!

1st offense: You will be required to pay a non-refundable 50% down payment for your
next scheduled service.

2nd offense: You will be blocked from booking and only serviced at Elite’s discretion.

Youth Guest Policy

At Elite Professional Hair Care Services, children of all ages are welcome to enjoy our pampering and professional salon experience. We take pride in providing a calm, relaxing environment for every guest.

To ensure the best experience for all:

  • If a child is unable to remain calm or still during their service, we reserve the right to discontinue the appointment at that time.

  • Our team will be more than happy to reschedule and welcome them back when they are ready to fully enjoy the experience.

Deposits

We require a 35% deposit to secure Commercial Hair Services that require more than a 3 hr slot (ex. Bohemian braids, Knotless braids, Box braids, Lux Sew-In Extension Services, Lux Microlink Extensions etc.)

This deposit is Non-Refundable and Non-Transferrable